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Generative AI for the Service World

DMG Consulting

OCTOBER 6, 2023

Generative AI is ideal for service organizations due to its ability to create content in response to inquiries. Contact center and customer service technology vendors are applying generative AI to enhance their solutions, speed up implementation, and improve the accuracy of their findings. and customer service organizations.

AI 59
AI Contact Center Artificial Intelligence Omnichannel 59
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Your CRM, your choice

SugarCRM

FEBRUARY 26, 2019

Even in 2019, plenty of businesses aren’t entirely sure what Customer Relationship Management (CRM) solutions can do for them specifically. Features to consider: customer profiling, data management, campaign management, lead management, social media integration, marketing platform integration.

CRM 43
CRM Social Media Sales Government 43
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