SurveySensum

NOVEMBER 11, 2021

Moreover, the teams’ guide you on which touchpoints to capture feedback on and which metric is suitable for your objectives such as NPS, CES, CSAT, train you or your teams on how to close the loop and guide you on how to combine business data and CX data to get buy-in from your management to take action. Limited customization.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Confirmit

OCTOBER 30, 2018

Role-based reporting, customizable dashboards and real-time access to the data guarantee that the Philadelphia Insurance team sets metrics around the areas that matter most to customers. Hall touts the comprehensive Action Management technology as the most vital piece of the VoC program. Customer retention now exceeds 90%.

VOC 40

VOC Net Promoter Score NPS Voice of the Customer 40

Fonolo

JANUARY 14, 2020

They’re used by some huge companies, so you’ve probably come across their NPS & Customer Satisfaction scoring tools in an email footer or app recently. . Their blog focuses on several topics including start-up culture, sales, and marketing, but they really excel in their posts on customer support, success, and CX. .

Customer Service 136

Customer Service Contact Center Social Media CX 136