Confirmit

OCTOBER 30, 2018

Role-based reporting, customizable dashboards and real-time access to the data guarantee that the Philadelphia Insurance team sets metrics around the areas that matter most to customers. Hall touts the comprehensive Action Management technology as the most vital piece of the VoC program. Customer retention now exceeds 90%.

VOC 40

VOC Net Promoter Score NPS Voice of the Customer 40

SurveySensum

NOVEMBER 11, 2021

Data Management. Other features : CX Strategy & Design, Survey & Data Collection, Action & Case Management, Dashboard & Reporting, Text & Advanced Analytics. Promoter.io , a perfect Qualtrics competitor, is actionable customer feedback and predictive experience management software. Easy to use.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Fonolo

JANUARY 14, 2020

Desk is Salesforce’s support software solution, built to handle multi-channel, mobile, case management and productivity. Their software is designed to empower agents, customer support team leaders, analysts and managers with real-time intelligence to delight their customers and drive incremental revenue. .

Customer Service 136

Customer Service Contact Center Social Media CX 136

Qualtrics

JULY 18, 2019

The platform automatically creates tickets at the time of survey submission for immediate real-time customer contact. You’ll want to link to your case management system to track feedback all the way to a resolution. That gives you a chance to fix the problems that surface.

Close the Loop 49

Close the Loop Government Customer Feedback Construction 49