Case Management Customer Satisfaction Machine Learning Sentiment Analysis 
SurveySensum
NOVEMBER 11, 2021
It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. When you have too many customer personas and a huge audience pool, you need to manage it.
Qualtrics
OCTOBER 9, 2020
recorded phone conversations, chat interactions or case management data) and data left by customers voluntarily (e.g., what are people using this conversational analysis for? Can conversational analysis detect the tone and keywords being used? They still need to figure out why customers were so upset.
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