Case Management, Machine Learning and Sentiment Analysis

10 Best Qualtrics Competitors and Alternatives in 2021

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. When you have too many customer personas and a huge audience pool, you need to manage it.

Sentiment Analysis

Sentiment Analysis Text Analytics Close the Loop Machine Learning

In conversation with Matt Dixon: Use unstructured data to give your CX program the edge it needs

Qualtrics

OCTOBER 9, 2020

recorded phone conversations, chat interactions or case management data) and data left by customers voluntarily (e.g., what are people using this conversational analysis for? Unstructured data—or what’s sometimes called “ambient” or “found” data—is data that is collected during the normal course of business (e.g.,

Unstructured Data

Unstructured Data Sentiment Analysis CX Machine Learning

Tech Customer Success

10 Best Qualtrics Competitors and Alternatives in 2021

In conversation with Matt Dixon: Use unstructured data to give your CX program the edge it needs

Webinars

Stay Connected