SurveySensum

NOVEMBER 11, 2021

When you have too many customer personas and a huge audience pool, you need to manage it. SurveySensum allows you to store, organize, and manage all the information about your customers easily. Text Analytics. 360-degree solution for customer professionals. Good customer service.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

APRIL 21, 2023

Customer reviews offer valuable insights into a product’s pros, cons, and evolution. Poor customer service Customer support is a crucial factor that builds brand trust among customers. Text Analytics : This feature helps analyze open-ended text responses from survey participants.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

PeopleMetrics

JANUARY 28, 2021

We're identifying what that moment of truth is, and we're empowering the client to understand how that moment of truth is going, and following up on customers who have had a poor experience. And not just following up - managing it through a specific process that we call "case management" that we've always had in our product.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62