PeopleMetrics

AUGUST 22, 2022

Closed loop feedback can improve your business’ performance and your overall customer experience (CX). CX consists of all of the interactions you have with customers and the ways which those interactions shape their perceptions of and feelings towards your business. An effective CX strategy and closed loop feedback go hand-in-hand.

Customer Feedback 71

Customer Feedback CX Sentiment Analysis Close the Loop 71

PeopleMetrics

DECEMBER 5, 2017

Most CX programs today gather customer feedback data and use it to inform company decisions; but not many are coming back to their customers to let them know that their voice was heard. These individuals are often called “case managers.” You’re measuring NPS and CSAT , and real-time alerts are coming in. That’s great!

Close the Loop 117

Close the Loop Net Promoter Score Hospitality Hospitality 117

SugarCRM

OCTOBER 11, 2021

While many tools in the market provide case management and knowledge self-help portals, Sugar Serve provides those tools combined with a rich customer management platform. Communicate Beyon d the Case. Sugar Market can send NPS (Net Promoter Score) and VOC (Voice of Customer) surveys to your customers.

Net Promoter Score 45

Net Promoter Score VOC Case Management Sales 45

Qualtrics

JULY 15, 2019

Customer Experience (CX) is the future of business and companies who don’t get on board will have trouble competing in an evolving marketplace. There are two popular methods for measuring customer experience: Net Promoter Score (NPS) and Customer Satisfaction (CSAT). Offer Multiple Channels for Customer Support.

Net Promoter Score 41

Net Promoter Score Customer Service Close the Loop Social Media 41

SurveySensum

NOVEMBER 11, 2021

Its CX consultants and implementation teams help you run your CX program so you can focus on driving results. Data Management. Other features : CX Strategy & Design, Survey & Data Collection, Action & Case Management, Dashboard & Reporting, Text & Advanced Analytics. And one more thing!

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52