Execs In The Know

MARCH 22, 2023

You can check out their perspectives below, or read and download the full CX Leaders Trends & Insights: 2022 Corporate Edition report here. We know the faster we can help a homeowner (or a sales rep) answer a question about their loan application, then the faster they’re able to start their sustainable home improvement project.

CX 52

CX Contact Center Start-ups Education 52

Zendesk

MAY 11, 2022

From our CX Trends 2022 research, we learned that more than 70 percent of customers expect conversational experiences when engaging with a company, but also that businesses are trailing expectations, with less than 40 percent reporting they can allow a customer to reach out and respond whenever and wherever is convenient.

CRM 98

CRM B2C Compliance B2B 98

Fonolo

JANUARY 14, 2020

Annette Franz @ CX Journey. Annette is founder and CEO — Chief Experience Officer — of CX Journey Inc. The CX Journey blog is mostly written by Annette herself, with some guest writers, and is a must-read for anyone in the customer experience space. She’s worked with some of the world’s largest brands.

Customer Service 136

Customer Service Contact Center Social Media CX 136

SugarCRM

OCTOBER 27, 2022

He also regularly writes for Forbes and is the mind behind top Customer Experience (CX) books “Punk CX” and “How to Wow.” Adrian touched on two main areas in his keynote: why improving CX is urgent and top priorities leaders can take on to create a customer-centric environment.

B2B 26

B2B E-commerce CRM CX 26