Execs In The Know
MARCH 22, 2023
You can check out their perspectives below, or read and download the full CX Leaders Trends & Insights: 2022 Corporate Edition report here. We know the faster we can help a homeowner (or a sales rep) answer a question about their loan application, then the faster they’re able to start their sustainable home improvement project.
SugarCRM
OCTOBER 11, 2021
A sales team in lockstep with your service team will provide the foundation to retain and grow the relationship with your customers. While many tools in the market provide case management and knowledge self-help portals, Sugar Serve provides those tools combined with a rich customer management platform.
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SugarCRM
OCTOBER 27, 2022
He also regularly writes for Forbes and is the mind behind top Customer Experience (CX) books “Punk CX” and “How to Wow.” Adrian touched on two main areas in his keynote: why improving CX is urgent and top priorities leaders can take on to create a customer-centric environment.
Fonolo
JANUARY 14, 2020
Annette Franz @ CX Journey. Annette is founder and CEO — Chief Experience Officer — of CX Journey Inc. The CX Journey blog is mostly written by Annette herself, with some guest writers, and is a must-read for anyone in the customer experience space. She’s worked with some of the world’s largest brands.
Intercom, Inc.
DECEMBER 10, 2020
Nick has developed an equation to describe what he means : customer success (CS) = customer experience (CX) + customer outcomes (CO). Managing customers in this way allows you to develop a common language that’s shared throughout the company, from sales to customer success. Customer success as a company-wide priority.
SugarCRM
OCTOBER 19, 2023
It combines automation, case management, knowledge base tools, and reporting capabilities to create a comprehensive platform for delivering exceptional customer support. Sugar Automate helped Paytime automate more processes that enabled them to boost the levels of CX. Automation also played a vital role here, helping J.D.
Zendesk
MAY 11, 2022
From our CX Trends 2022 research, we learned that more than 70 percent of customers expect conversational experiences when engaging with a company, but also that businesses are trailing expectations, with less than 40 percent reporting they can allow a customer to reach out and respond whenever and wherever is convenient.
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