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Are You There, Company? It's Me, Your Customer.

PeopleMetrics

DECEMBER 5, 2017

As a Customer Experience Manager at PeopleMetrics, I have the pleasure of working with companies across a range of industries including hospitality, financial services, telecommunications, and aviation. These individuals are often called “case managers.” A great example comes from one of my hospitality clients.

Close the Loop 117
Close the Loop Net Promoter Score Hospitality Hospitality 117
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WATCH NOW: PeopleMetrics Turns 20! 3 Business Lessons from CX Entrepreneur Sean McDade PhD | PeopleMetrics LIVE!

PeopleMetrics

JANUARY 28, 2021

And not just following up - managing it through a specific process that we call "case management" that we've always had in our product. Back when I started in 2012, you really just had these core industries that said, "you know, I'm hospitality, I'm a restaurant. That was radically different.

CX 62
CX Pharmaceutical Start-ups Text Analytics 62
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