Qualtrics

OCTOBER 9, 2020

recorded phone conversations, chat interactions or case management data) and data left by customers voluntarily (e.g., Finally, customers are seeing much better sales conversion results since we can help them to really spot the things that the star sellers are doing that can be replicated across the entire call center.

Unstructured Data 20

Unstructured Data Sentiment Analysis CX Machine Learning 20

SugarCRM

NOVEMBER 27, 2020

No one knows better than customer service managers know how vital customer communication is to the success of a business or its product through every avenue of the company. It combines the machine learning intelligence of Amazon Connect with the SugarBPM advanced workflow to optimize the experience for both the customer and the agent.

Real Estate 26

Real Estate Machine Learning Start-ups Customer Service 26

PeopleMetrics

JANUARY 28, 2021

And not just following up - managing it through a specific process that we call "case management" that we've always had in our product. Sean: Yeah and I'd say that this phase of the customer experience world has really shifted into text analytics, machine learning, you know, analytics on the fly within the platform.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62