Comm100

NOVEMBER 8, 2018

In this blog post, we’ll break down top types of customer communication channels, and explain some of the use cases for each that will answer these questions. Social media. Social Media. Chatbots are equipped with the power of advanced technology like Natural Language Processing (NPL) , or Machine Learning.

Social Media 51

Social Media AI Machine Learning Technology 51

Qualtrics

OCTOBER 9, 2020

recorded phone conversations, chat interactions or case management data) and data left by customers voluntarily (e.g., social media comments , user reviews, etc.). Unstructured data—or what’s sometimes called “ambient” or “found” data—is data that is collected during the normal course of business (e.g.,

Unstructured Data 20

Unstructured Data Sentiment Analysis CX Machine Learning 20

PeopleMetrics

JANUARY 28, 2021

And not just following up - managing it through a specific process that we call "case management" that we've always had in our product. Sean: Yeah and I'd say that this phase of the customer experience world has really shifted into text analytics, machine learning, you know, analytics on the fly within the platform.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62