Case Management NPS Omnichannel Text Analytics 
SurveySensum
NOVEMBER 11, 2021
Moreover, the teams’ guide you on which touchpoints to capture feedback on and which metric is suitable for your objectives such as NPS, CES, CSAT, train you or your teams on how to close the loop and guide you on how to combine business data and CX data to get buy-in from your management to take action. Text Analytics.
SurveySensum
APRIL 21, 2023
In addition, users can track metrics like NPS, CES, and CSAT and gain valuable insights into the areas to focus on and improve. Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. The details about their paid plans are available upon request.
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