Case Management NPS Sentiment Analysis VOC 
SurveySensum
NOVEMBER 11, 2021
It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Data Management. Can only do NPS, CES, CSAT surveys. Accurate and quick to update.
SurveySensum
APRIL 21, 2023
In addition, users can track metrics like NPS, CES, and CSAT and gain valuable insights into the areas to focus on and improve. SurveySensum allows users to download survey results in various formats, such as CSV, PDF, or Excel, for further analysis or sharing. Therefore it helps improve customer satisfaction.
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