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SugarConnected on Tour 2022: Building a Customer-Centric Culture—One Stop at a Time

SugarCRM

OCTOBER 27, 2022

Sugar Connect scoops up information from emails and calendar entries in both Google and Outlook without the user leaving their activity flow and uses that data to fill SugarCRM with zero effort. Indeed, this is the definition of a modern, omnichannel customer experience. It’s a win-win.

B2B 26
B2B E-commerce CRM CX 26
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What is a Ticketing system?

Logicalware

NOVEMBER 5, 2021

As your business or contact centre grows, you may require a ticketing system to help manage your customer service and support requests. Ticketing systems – also known as case management systems – help businesses to manage customer enquiries from the moment they’re lodged through to their resolution.

Case Management 89
Case Management Outlook Social Media Omnichannel 89
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