Remove Case Management Remove Omnichannel Remove Outlook Remove Technology
article thumbnail

SugarConnected on Tour 2022: Building a Customer-Centric Culture—One Stop at a Time

SugarCRM

We caught up with Volker Hildebrand, SugarCRM SVP Product Management, and Zac Sprackett, Chief Product Officer, to ask where the big innovations in sales technology can be found. Indeed, this is the definition of a modern, omnichannel customer experience. But what are the trends behind the tools? It’s a win-win.

B2B 26