Lumoa

FEBRUARY 9, 2023

Actions include short- and long-term follow-ups. As short-term actions, you should be able to follow up with each individual responder, especially taking care of critical comments. In both cases, follow-up is a necessity, not a choice, if you want to build strong relationships with your customers. Why is NPS ® going up or down?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

PeopleMetrics

JULY 20, 2020

Start your customer experience feedback program with your most important touchpoint. This one comes as a shock to many who are used to anonymous market research surveys, but customers in 2020 WANT you to know if they had a poor experience and EXPECT you to follow up to make it right. Have you checked Twitter and Facebook lately?

CX 163

CX CEM Close the Loop Business Administration 163

PeopleMetrics

DECEMBER 5, 2017

Your customer experience management (CEM) system is up and running. Making a point to come back to “close the loop” with your customers can reap greater rewards than you might think. Closing the loop with your customer means going a step beyond just gathering and analyzing survey response data. That’s great!

Close the Loop 117

Close the Loop Net Promoter Score Hospitality Hospitality 117

Lumoa

MARCH 20, 2018

So let’s start! Actions include are short- and long-term follow-up. As short-term actions, you should be able to follow-up each individual responder, especially taking care of critical comments. In both cases follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

PeopleMetrics

JANUARY 10, 2018

Customer Experience programs have become “table stakes” for enterprises looking to reduce customer churn and increase revenues through customer referrals and promoting their brand through word of mouth and social media posts. A central element of a true Customer Experience Management (CEM) program is “closing the loop”.

CEM 74

CEM Close the Loop Text Analytics Social Media 74

Lumoa

SEPTEMBER 16, 2022

Focusing on internal benchmarks is where you want to start looking. In fact, it is a good starting point. In a recent study , at least 49% of consumers are now saying that they are willing to talk about their positive experiences on social media compared to the 30% of those who will post something negative.

Net Promoter Score 83

Net Promoter Score NPS Social Media Retail 83

SurveySensum

MARCH 20, 2024

Let’s start by understanding what exactly is a Customer Experience Management Software. Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 2. This CEM tool empowers businesses to effectively manage and enhance their customer experience in an all-in-one platform.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52