Close the Loop Customer Acquisition Omnichannel Retail 
SurveySensum
JULY 13, 2023
Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. But how to deliver great retail customer experiences?
SurveySensum
JULY 13, 2023
Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. But how to deliver great retail customer experiences?
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PeopleMetrics
NOVEMBER 1, 2022
By contrast, that same customer does all of their banking online, and since they’re visiting that website over and over again, they’re much less likely to let it slide. Customers enjoy sharing their opinions about a variety of topics these days, banking included. Omnichannel Marketing. Here are seven trends to keep an eye on.
SurveySensum
MAY 19, 2023
By constantly improving the NPS score, banks can ensure strong customer loyalty, leading to customer acquisition and increased revenue. For instance, a credit card company might have a different NPS score compared to retail banks or wealth management firms. Always respond to customer feedback, especially to detractors.
SurveySensum
MAY 11, 2023
Did you know that the pandemic caused a massive shift in the retail industry, with digital penetration growing from 16% to 33% in just three months? And it’s not just a temporary trend – even two years later, customers are still embracing the convenience of online shopping. What’s a good NPS score in retail?
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