Close the Loop Customer Expectations Scorecard Text Analytics 
Lumoa
JANUARY 31, 2023
In This Article: Why do you need Customer Experience Management? Voice of the customer: where to start? Customer experience refers to how customers perceive their interactions with your company. Most customers expect you to answer within 24 hours, but the earlier, the better.
Lumoa
FEBRUARY 20, 2018
First response rate First response rate measures how fast a customer received a reply from your company since the first contact made. Most customers expect you to answer within 24 hours, but the earlier, the better. Problem resolution time It's the time it takes to resolve a customer problem. Cross organizational silos.
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