SurveySensum

SEPTEMBER 1, 2023

Allows You to Offer Better Services Closing the loop by leveraging actionable data obtained through surveys enables you to enhance the quality of your services significantly. As you gather insights from surveys, you gain the opportunity to refine your products, design, customer support , and various other aspects of your business.

Customer Survey 52

Customer Survey Text Analytics Close the Loop Start-ups 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. We’re moving towards personalized omnichannel experience in B2B customer journeys.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

SurveySensum

JUNE 15, 2023

Although, the meaning of a ‘good’ score varies across industries and businesses, generally, a CSAT score Above 80% is considered awesome denoting your business has the highest number of satisfied customers. 60- 80% is considered good as this range suggests that your business has more satisfied customers. So far so good?

Text Analytics 52

Text Analytics Customer Satisfaction Close the Loop Net Promoter Score 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. We’re moving towards personalized omnichannel experience in B2B customer journeys.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

SurveySensum

OCTOBER 3, 2023

Things to Understand From the Feedback Help you in identifying common interests that may influence customer’s choice of car model. This survey will identify the top reasons and motivations for your customers to buy a car in the first place. It will collect data on what customers expected and whether or not the expectations were met.

Customer Satisfaction 52

Customer Satisfaction Social Media Finance Sales 52

PeopleMetrics

FEBRUARY 25, 2022

The field of customer experience is constantly evolving alongside the broader business environment. Here are a few trends we're seeing : Increased investments in AI technology, like text analytics and automated service recovery, to streamline elements of the CX process. Voice of Customer (VoC) or customer listening.

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

Lumoa

FEBRUARY 20, 2018

First response rate First response rate measures how fast a customer received a reply from your company since the first contact made. Most customers expect you to answer within 24 hours, but the earlier, the better. Problem resolution time It's the time it takes to resolve a customer problem. Cross organizational silos.

Customer Experience 150

Customer Experience NPS Touchpoint Net Promoter Score 150

SurveySensum

JULY 20, 2023

They were significantly losing out on the customers and they didn’t know what to do. Analyzing this feedback using powerful text analytics , they discovered important insights. Customers were switching to other fashion brands due to limited stock availability. So, what did they do? The observation?

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

JULY 4, 2023

Encourage customer-centricity among your employees so that they develop the ability to understand customers’ situations, perceptions, and expectations and empathize with them. Incorporate customer feedback into the training and development process.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

Encourage customer-centricity among your employees so that they develop the ability to understand customers’ situations, perceptions, and expectations and empathize with them. Incorporate customer feedback into the training and development process.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52