Lumoa

JANUARY 31, 2023

In This Article: Why do you need Customer Experience Management? Voice of the customer: where to start? Customer experience refers to how customers perceive their interactions with your company. Customer experience matters across all the channels and all the touchpoints of the customer journey.

Customer Experience 176

Customer Experience NPS Touchpoint Close the Loop 176

Lumoa

FEBRUARY 20, 2018

According to the statistics , 70% of buying experiences are based on how the customer feels they are being treated and at the same time 55% of consumers would pay more for a better customer experience. Customer experience matters across all the channels and all the touchpoints of customer journey.

Customer Experience 150

Customer Experience NPS Touchpoint Net Promoter Score 150

Lumoa

JANUARY 19, 2023

This is true both in terms of Customer Experience – e.g., are there strategic goals around CSat or NPS ? -, and in terms of broader business objective – e.g., increasing market share, reducing churn, cutting costs, etc. – Do different types of customers have a preferred way to buy? Where do they hang out?

Net Promoter Score 94

Net Promoter Score Customer Experience NPS Start-ups 94