Close the Loop Customer Experience Management Customer-Centric Organization Voice of the Customer 
PeopleMetrics
JULY 20, 2020
Depending on your Customer Lifetime Value (CLV), this can be a complete game changer. You can set up real-time alerts that go to the appropriate person in your company who is responsible for following up with the customer and “closing the loop.” This activity alone with make your company 10x more customer-centric.
Qualtrics
MAY 30, 2019
The best customer-centric organizations start at the top. CX and company leaders must model the importance of customer-centricity and let it trickle down to employees. Some ways to improve your customer service include: Offer multiple channels for support. Close the loop with customers.
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