Lumoa

FEBRUARY 15, 2021

Triggering actions in real-time when customers leave feedback Many of our customers take advantage of Lumoa integration capabilities to become more proactive – automating tasks to close the loop in a very fast and efficient manner. Read more about how Simple Finance improved their ticket routing system with Lumoa.

Customer Experience 94

Customer Experience CRM Finance Close the Loop 94

Qualtrics

MAY 1, 2019

Key action: Ask for feedback at every touchpoint; don’t just rely on surveys. The companies winning at CX make customer-centricity a priority for absolutely everyone in their organization – from finance to front-line staff. Close the loop with dissatisfied alumni.

Close the Loop 39

Close the Loop CX Invoicing Education 39

SurveySensum

APRIL 5, 2022

Organizations that are very particular about understanding their customers’ journey at multiple touchpoints and wish to deliver an end-to-end customer experience end up looking for the best alternative to SurveyMonkey. . Voice of the Customer Tools. Voice of the Customer Tools. SurveySparrow.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

MAY 19, 2023

By adding relevant follow-up questions, you can identify why customers gave the score. Step 5: Close the Loop This is one of the most crucial steps in using the NPS. Always respond to customer feedback, especially to detractors. This can help resolve specific issues and demonstrates that you value your customers.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. How a CSAT survey can look like.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178