Remove Close the Loop Remove Customer Feedback Remove Double-Barreled Question Remove NPS
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7 Survey mistakes that you must avoid

SurveySensum

Aileen Day , CX Thought Leader and Owner of the Value-Driven Brand, shares a great example of sending an NPS survey just after the purchase of the product. NPS survey 4 min after purchasing #SaaS or an automated survey straight after cancellation.”. Double-barreled questions. is a double-barreled question.