ClearAction

AUGUST 29, 2015

Closing the loop with a customer about a low rating on a survey or an issue they've contacted the company about is in almost everyone's recipe for customer experience improvement. B) The investment in technology and time to address one at a time is high. Here's the recipe: 1) Micro Customer Experience Action.

Close the Loop 117

Close the Loop Customer Experience Customer Experience Management Sports 117

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Communicate the action taken to your customers and close the feedback loop.

Retail 52

Retail Customer Experience Sports Touchpoint 52

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Communicate the action taken to your customers and close the feedback loop.

Retail 52

Retail Customer Experience Sports Touchpoint 52

SurveySensum

JULY 20, 2023

STEP 2: Identify common issues Look closely at the feedback you receive and identify common issues or themes. The issues could be – declining product or service quality, lack of innovation or outdated offerings, unfavorable customer service experiences, or uncompetitive pricing compared to alternatives.

Retail 52

Retail Customer Feedback CX Social Media 52

Qualtrics

APRIL 14, 2021

Now, the B2B CX program has been used by more than 7,000 employees at Lumen — including top executives — to better understand customer sentiment and take actions to close the loop. Johnson Controls supplies technology, services, and infrastructure required for buildings to operate at peak performance and efficiency.

B2B 26

B2B Close the Loop CX B2C 26