Close the Loop Machine Learning NPS Sentiment Analysis 
SurveySensum
NOVEMBER 11, 2021
It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Closing the loop. Closing the loop is highly important.
Lumoa
JANUARY 24, 2024
Customer satisfaction drives key metrics like your Net Promoter Score (NPS). When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic.
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SurveySensum
APRIL 5, 2022
It offers you a text and sentiment analysis tool that helps you identify the customer sentiments and the top complaints so that you can resolve their issues to enhance the customer experience. NPS, CES & CSAT surveys. This tool lets you tag negative and positive messages, automate support, and close the loop quickly.
SurveySensum
FEBRUARY 11, 2022
Closing the loop. Since closing the loop is very important, their team helps you with how to analyze the gathered feedback, understand the customer issues from the core, communicate with the customer that you are working on their feedback to resolve their complaints, and actually fix the problem with the relevant teams.
Lumoa
APRIL 3, 2018
The Net Promoter Score (or NPS) was designed by Fred Reichheld in 2003 to measure loyalty. Soon after, NPS gained popularity and used to be implemented everywhere: from customer service interaction to every individual customer touchpoint. For example, if 65% of your customers are promoters and 12% are detractors, NPS is 53. ??Note:
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