SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Can only do NPS, CES, CSAT surveys. Text Analytics. Accurate and quick to update.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. Launch NPS, CES, or CSAT Surveys – Sign Up for Free 2.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

NOVEMBER 10, 2023

The tool allows users to create industry-specific and objective-specific surveys like NPS, CSAT, CES , CSI, Onboarding, Feature Prioritization, and others. Not only that, the tool takes survey analysis to the text level with its AI-enabled text analysis software that enables you to gather and analyze data in real-time, with NO MANUAL CODING!

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Lumoa

JANUARY 23, 2018

The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making. Topic analysis reveals topics that are most talked about. Sentiment analysis involves analyzing subjective material and extracting attitudinal information. But that is just the first step.

Text Analytics 121

Text Analytics Sentiment Analysis NPS Net Promoter Score 121

SurveySensum

APRIL 5, 2022

It offers you a text and sentiment analysis tool that helps you identify the customer sentiments and the top complaints so that you can resolve their issues to enhance the customer experience. NPS, CES & CSAT surveys. AI Sentiment Analysis. Identify user feedback, NPS score, demographics, and much more.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Lumoa

FEBRUARY 14, 2024

From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. Check out our Also, data analysis in CX will become much more exhaustive as customer relationship management (CRM) software becomes adept at gathering data.

Customer Experience 83

Customer Experience ML Social Media CX 83

Qualtrics

DECEMBER 9, 2020

The company is able to take this obsession to new heights with XM by capturing and integrating more insights to redesign its products and enhance business outcomes - such as customer retention , NPS , and growth. Rather than focus on what customers are saying, Intuit QuickBooks uses XM to understand how they are behaving.

Sentiment Analysis 32

Sentiment Analysis Artificial Intelligence Government Machine Learning 32

Zendesk

JANUARY 30, 2023

This metric—customer sentiment—can be captured and analyzed in a host of ways, from traditional tools such as CSAT and Net Promoter Score (NPS)® to AI-driven programs that parse large amounts of consumer language to identify tone and intent. What is customer sentiment analysis?

Sentiment Analysis 98

Sentiment Analysis Net Promoter Score Social Media Actionable Insights 98

Lumoa

NOVEMBER 21, 2023

In this article, we will go over how AI has transformed customer feedback analysis in detail while throwing some light on the trends, challenges, and the future. Let’s talk a bit more about how the use of AI tools transforms customer feedback analysis in the next part of this blog.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

Lumoa

MARCH 12, 2023

While most businesses today use NPS, CSAT, and other numbers to assess how happy their customers are, they miss a way to tell what actions will move the numbers up or down. Its top features include sentiment analysis, text and speech analytics, personalized insights, real-time feedback, and machine learning.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83

Intercom, Inc.

MAY 22, 2019

Deepa joined me for a chat about everything from ways to prioritize customer experience to going all-in on machine learning. The customer defines the problem, but it’s on you to do root-cause analysis and solve the problem with your technology. Short on time? and “Why are they doing it?” What to measure in the user journey.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Intercom

AUGUST 11, 2022

It’s hard to truly understand your customers when you’re chasing that point increase in NPS or to empathize with their problems when you’re spending all day looking at charts on a computer screen. We track every metric, create all kinds of dashboards, and use them to inform our every move. Liam: So, we’re not saying get rid of data.

Start-ups 59

Start-ups NPS Sentiment Analysis Artificial Intelligence 59

SurveySensum

FEBRUARY 11, 2022

Leverage the potential of machine learning with SurveySensum’s text analysis. It helps you identify top customer complaints from thousands of the feedback pool and gives you insights into your customers’ sentiments towards your brand/service/product. ? Only works for NPS, CES, CSAT surveys. Text Analytics.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

Lumoa

APRIL 3, 2018

The Net Promoter Score (or NPS) was designed by Fred Reichheld in 2003 to measure loyalty. Soon after, NPS gained popularity and used to be implemented everywhere: from customer service interaction to every individual customer touchpoint. For example, if 65% of your customers are promoters and 12% are detractors, NPS is 53. ??Note:

Net Promoter Score 134

Net Promoter Score NPS Touchpoint Text Analytics 134

Zendesk

FEBRUARY 27, 2021

Zonka Feedback (Support) is the fastest way to collect real-time customer feedback with CSAT, CES and NPS Surveys. Loris CX Software (Support) (Chat) uses machine learning to leverage empathy insights that make agents more human, not less. See a dashboard view of the sentiment of recent and unanswered tickets.

Invoicing 90

Invoicing CRM Sentiment Analysis Omnichannel 90