Lumoa

JANUARY 31, 2023

Define Roles Set targets Collect customer feedback Analyze the feedback Act on the feedback Close the loop with the customers Enhance customer-centric culture Recommended reading on Customer experience Why do you need Customer Experience Management? Why did we choose NPS? Voice of the customer: where to start?

Customer Experience 176

Customer Experience NPS Touchpoint Close the Loop 176

ECXO

APRIL 2, 2023

Although there isn’t a single CX framework, most if not all will subscribe to the fundamental importance of listening and acting on customer feedback, also known as Closing the Loop. 3 CX Closed Loop is a systematic cycle of making significant changes in the way an organization works according to customer feedback.

Close the Loop 128

Close the Loop CX Net Promoter Score Sentiment Analysis 128

ECXO

APRIL 2, 2023

Although there isn’t a single CX framework, most if not all will subscribe to the fundamental importance of listening and acting on customer feedback, also known as Closing the Loop. ITIL CSI uses methods such as Plan-Do-Check-Act (PDCA), Six Sigma, Balanced Scorecard, SWOT analysis, and benchmarking to measure and improve performance.

Close the Loop 98

Close the Loop Customer Experience Net Promoter Score Sentiment Analysis 98

Lumoa

FEBRUARY 20, 2018

net Promoter score® (NPS) Net Promoter System has been proudly called " the only number you need to grow ". At Lumoa, we love NPS and widely recommend it to our customers. Why did we choose NPS? It's very likely, that you have already answered NPS surveys multiple times yourself. Cross organizational silos.

Customer Experience 150

Customer Experience NPS Touchpoint Net Promoter Score 150