Close the Loop, VOE and Voice of the Customer

Why COVID-19 Can Be The Catalyst For Enhancing Your VoC Program

Doing CX Right

SEPTEMBER 5, 2020

Voice of the Customer, commonly referred to as VOC, can be YOUR company game-changer WHEN DONE RIGHT! I speak a lot on podcasts about VOC and the art and science of getting feedback from customers to inform business decisions, and employees (VOE) too. This is the theme of my recent Customer Experience book.

VOC

VOC VOE Close the Loop Voice of the Customer

Transforming the Customer Experience with Big Data

CX Journey

JULY 10, 2014

Ensure that you have the right feedback at the right time from the right customers, then glean insights, create action plans, and drive it all back to the right departments and right employees who take action at the right touchpoints at the right time. Challenges I might make this sound simple and simplistic.

Unstructured Data

Unstructured Data Customer Experience VOE Data Mining

Tech Customer Success

Why COVID-19 Can Be The Catalyst For Enhancing Your VoC Program

Transforming the Customer Experience with Big Data

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