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Why CX teams need automated privacy tools

Zendesk

APRIL 4, 2022

This is the reality for many customer experience (CX) teams. In 2021, Virginia and Colorado joined California with state laws, and even more are in the pipeline for 2022. How privacy regulation is putting pressure on CX. When a CX team fields data subject privacy requests, they must: Log each incoming request.

CX 52
CX Unstructured Data Customer Satisfaction Compliance 52
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Customer data privacy: A CX guide for 2024

Zendesk

JANUARY 18, 2024

Many customer experience (CX) leaders prioritize strong customer data privacy to provide a secure, positive CX and build customer trust. 83% of CX leaders say data protection and cybersecurity are top priorities in their customer service strategies. Source: Zendesk CX Trends Report 2024. Zendesk CX Trends Report 2024 2.

CX 52
CX Education Government Compliance 52
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