Zendesk
APRIL 4, 2022
This is the reality for many customer experience (CX) teams. In 2021, Virginia and Colorado joined California with state laws, and even more are in the pipeline for 2022. How privacy regulation is putting pressure on CX. When a CX team fields data subject privacy requests, they must: Log each incoming request.
Customer Bliss
JULY 26, 2018
Today, we’ll hear from William Chumley , the Chief Customer Officer for the Governor’s Office of Information Technology for the state of Colorado. 3 Steps to Initiating A CX Communication Strategy. In order to provide IT support the various government branches, the state of Colorado decided to consolidate IT into one division.
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Customer Bliss
NOVEMBER 29, 2018
This is a topic that comes up in my interview with Antoinette Taranto , Chief Customer Officer at The Colorado Department of Health Care Policy and Financing. CX Click To Tweet. Antoinette Taranto is the Chief Customer Officer at the Colorado Department of Health Care Policy and Financing. million people in the state.
Beyond Philosophy
MARCH 2, 2016
The most impatient callers were in Kentucky and Ohio, being the most likely to hang up on hold; callers in Louisiana and Colorado were the most patient. Chances are, the call center experience you provide for the residents of Kentucky and Ohio is the same as you provide for the inhabitants of Louisiana and Colorado.
Kerry Bodine
JANUARY 13, 2016
Walker B-to-B CX Summit. Denver, Colorado. Loyalty 360’s Loyalty Expo. May 10 – 12, 2016. Orlando, Florida. Analyst Firms. Forrester’s CXNYC 2016. June 21 – 22, 2016. New York City. Tech Vendors. May 17 – 19, 2016. Lithium’s LiNC. June 8 – 10, 2016. San Francisco.
The Customer Service Blog
JULY 29, 2022
The article below was written by Nicholas Zeisler, a Customer Experience (CX) expert based in Colorado, USA. The customer is then less likely to be swayed by changes in price, or other external factors that you have no control over. You can find contact details for Nicholas and his company at the end of the article.
Customer Bliss
APRIL 12, 2019
Monica Whiting , Vice President of Customer Experience at TECO energy , shares tactics and plans to help you strategize short-term and long-term goals for CX, regardless of your industry. 3-Stage Approach to A New CX Transformation. According to Monica, the secret sauce of a successful CX transformation is to have internal engagement.
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