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How to Unite Silos Across Multiple Government Agencies to Streamline a CX Transformation

Customer Bliss

JULY 26, 2018

That’s right, when your customers are the employees within a group of government agency partners, you’ve got a lot of work cut out for you. Today, we’ll hear from William Chumley , the Chief Customer Officer for the Governor’s Office of Information Technology for the state of Colorado. But it's worth it!

Government 44
Government CX Transformation CX B2B 44
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A 3-Stage Approach to Your Company’s New Customer Experience

Customer Bliss

APRIL 12, 2019

With a background working in PR & communications, local government, and the non-profit sector, Monica gained plenty of skills and experience that would help her succeed in her current role at TECO. 3-Stage Approach to A New CX Transformation. The secret sauce of a successful CX transformation is to have internal engagement.

Customer Experience 64
Customer Experience CX Transformation Non-Profits CX 64
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