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How to Unite Silos Across Multiple Government Agencies to Streamline a CX Transformation

Customer Bliss

JULY 26, 2018

Today, we’ll hear from William Chumley , the Chief Customer Officer for the Governor’s Office of Information Technology for the state of Colorado. 3 Steps to Initiating A CX Communication Strategy. In order to provide IT support the various government branches, the state of Colorado decided to consolidate IT into one division.

Government 44
Government CX Transformation CX B2B 44
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A 3-Stage Approach to Your Company’s New Customer Experience

Customer Bliss

APRIL 12, 2019

Monica shares that she found her purpose doing customer experience work, and after creating a new customer-driven culture in her prior position at JEA (an electric utility company), she was looking forward to leading a CX transition from the ground up. 3-Stage Approach to A New CX Transformation.

Customer Experience 64
Customer Experience CX Transformation Non-Profits CX 64
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