Fonolo

MAY 5, 2020

And that’s why we’re so excited to share this particular success story with you… Who is Credit Union of Colorado? Credit Union of Colorado (CUofCO) is a large credit union based in — you guessed it — Colorado. Read the full story here: How a Credit Union Immediately Improved CSaT & NPS.

NPS 62

NPS Contact Center Customer Satisfaction Technology 62

Fonolo

MAY 12, 2020

We speak with Laura Reinhold, Member Services Manager at Credit Union of Colorado, about growing up with a ‘heart to help’, breaking down barriers for customers, and the importance of being visible to your team. What path led to where you are now at the Credit Union of Colorado? What’s your origin story? And it can be exhausting!

Contact Center 81

Contact Center Net Promoter Score NPS Finance 81

ClientSuccess

SEPTEMBER 24, 2019

We’re located in Pennsylvania, Georgia, Colorado, Texas and New Jersey so having open communication and a central “hub” for all our client data is extremely important to our culture. 3) From : Natalie Williams ; Director, Customer Success | Company : SmashFly Technologies | Location : Orange County, California.

Engineering 40

Engineering NPS Start-ups Sales 40