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Call Center Statistics You Should Know

Callminer

DECEMBER 17, 2019

When dedicated call center agents are focused exclusively on handling calls, there’s often an improvement in important call center metrics like first call resolution. Tools like speech analytics solutions help monitor QA, ensure compliance, and provide insights that aid in agent performance management , as well. Sales Pursuits.

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A complete guide to improving customer service in government [with best practices & use cases]

Comm100

MARCH 16, 2022

How to meet government security & privacy compliances with digital customer service. In a survey by CFI Group , a global leader in citizen customer satisfaction measurements, only 68% of citizens said they were satisfied with the service they recently received from government contact centers. . – Chapter 4.2:

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Government Customer Service Compliance CX 80
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