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Remove Compliance Remove CRM Remove Data Mining Remove Voice of the Customer
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Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

AUGUST 6, 2019

Make sure any call center software you consider is capable of integrating with your CRM, social networking tools, helpdesk software and even marketing tools. Ensure security and compliance. Make sure the call center software you choose uses top notch encryption and the latest in security measures to keep your data safe.

Contact Center 140
Contact Center VOC Social Media AI 140
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Outbound Call Center Tips & Best Practices

Callminer

SEPTEMBER 23, 2020

On top of managing this delicate balance with prospects on each call, outbound call center agents must also mitigate compliance concerns with carefully planned interactions. Use lead-centric data mining tools to boost outbound results by providing much-needed context for calls. Use tools that accommodate multiple channels.

Contact Center 182
Contact Center Social Media Sales Data Mining 182
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