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A Complete Guide to Omnichannel Customer Service

Comm100

NOVEMBER 13, 2022

This can be even further improved with the integration of a CRM like Salesforce or other business systems, offering even more information to agents. Connecting a CRM also allows agents to make updates to CRM records right from inside the agent console, improving data quality for future interactions. Security and compliance.

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The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison

Comm100

NOVEMBER 23, 2020

And with a wide host of integrations, it is easy to hook Comm100 up to your CRM without having to transfer any data. Headquartered in Boston, Massachusetts, HelpScout’s mission is to help small businesses build long term relationships with effective ticket management. 4.5 / 5 (Capterra). 4.5 / 5 (Software Advice). Salesforce.

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