Intercom, Inc.

FEBRUARY 7, 2019

I went to MIT, out in Massachusetts, a long time ago. Yet it was his CRM tool to track his vendors, and it was his calendar, and it was his inventory, and he’s building this thing out to do all these different things. Matt: Our guest for today’s show is Shishir Mehrotra, the CEO of Coda, a new type of doc.

Start-ups 171

Start-ups Engineering Real Estate Retail 171

Comm100

NOVEMBER 13, 2022

This can be even further improved with the integration of a CRM like Salesforce or other business systems, offering even more information to agents. Connecting a CRM also allows agents to make updates to CRM records right from inside the agent console, improving data quality for future interactions. Microsoft Dynamics 365 CRM.

Omnichannel 90

Omnichannel Customer Service Social Media Healthcare 90

Comm100

NOVEMBER 23, 2020

And with a wide host of integrations, it is easy to hook Comm100 up to your CRM without having to transfer any data. Headquartered in Boston, Massachusetts, HelpScout’s mission is to help small businesses build long term relationships with effective ticket management. HelpScout is a help desk software solution that was founded in 2011.

Omnichannel 52

Omnichannel Start-ups Social Media CRM 52

Comm100

NOVEMBER 13, 2022

When integrated with every digital channel, including resources like a knowledge base and CRM, omnichannel can put more information at an agent’s fingertips and reduce the monotony of continually searching for answers to common problems. Headquartered: Cambridge, Massachusetts, United States. HubSpot Service Hub. Founded: 2006.

Customer Service 78

Customer Service Omnichannel Social Media AI 78

Comm100

APRIL 25, 2018

Richmond Telephone Company is a small telco in a tiny town in Massachusetts. For larger businesses, there are many different CRM systems available that can grow with your business, and quite a few are available for next to nothing! A Case Study: Richmond Telephone Company.

Customer Loyalty 40

Customer Loyalty Touchpoint CRM Customer Service 40