Comm100

NOVEMBER 13, 2022

They now want to reach out to brands on a variety of channels depending on what suits them in that moment – whether that’s live chat, email, social media or even SMS. Social media: Customers often seek support through social media platforms like Twitter, Facebook, Instagram, WhatsApp, and more.

Omnichannel 88

Omnichannel Customer Service Social Media Healthcare 88

Comm100

NOVEMBER 13, 2022

Whether it’s with live chat, SMS, social media, or email, customers can reach out and receive the same great experience. . Social media . Social media is a growing part of how customers interact with businesses. 45% of customers say that they share bad customer service experiences via social media. .

Customer Service 75

Customer Service Omnichannel Social Media AI 75

Comm100

NOVEMBER 23, 2020

The Comm100 system now includes a full digital omnichannel solution combining live chat, email, social media, SMS, chatbots, and knowledge base, all in one. Includes: Email ticketing: Yes Social ticketing: Yes — Social ticketing is available for Facebook, Twitter, WeChat, and WhatsApp for Business. Salesforce.

Omnichannel 52

Omnichannel Start-ups Social Media CRM 52