Compliance Customer Experience Management Scorecard Voice of the Customer 
ClearAction
APRIL 3, 2015
Traditional HR roles – hiring, development, recognition — can be of greater value to the company when they are managed within the context of the company’s CX goals. You must have alignment between your actual candidate experience and your desired customer experience. Customers First, or Employees First ?
Qualtrics
JANUARY 22, 2019
In each post, we’ll feature highlights from a conversation with a Customer Experience thought leader on creating a world-class customer experience, empowering employees to take action, elevating the voice of the customer and so much more. I wanted a role that was core to what we do at Amex.
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