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Remove Compliance Remove Customer Relationship Management Remove CXM Remove Machine Learning
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RG 271 is coming: time to reevaluate complaints management in Australian financial services

Sprinklr

SEPTEMBER 20, 2021

Considering the latest technology when designing and improving the Internal Dispute Resolution (IDR) process will help achieve a frictionless experience for your customers. Using automation and machine learning, it is now possible to take industry-specific language and intent models to discern real complaints from background noise.

Machine Learning 88
Machine Learning CXM Social Media CRM 88
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

Debbie Akwara is a CX entrepreneur that designs products, services, and solutions that helps businesses attract, satisfy, and retain customers while improving the customer experience management (CXM) capabilities of teams. Emma Donnelly – Head Of Customer Service at Redrow Homes. LinkedIn : [link].

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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