Zendesk

JANUARY 18, 2024

Being transparent about the data that drives AI models and their decisions will be a defining element in building and maintaining trust with customers. Zendesk CX Trends Report 2024 AI transparency involves understanding its ethical, legal, and societal implications and how transparency fosters trust with users and stakeholders.

AI 52

AI Artificial Intelligence Legal Machine Learning 52

Intercom

DECEMBER 14, 2023

That transformative power is most evident in the customer service space. This was the year we launched our breakthrough GPT-powered chatbot, Fin , capable of instantly resolving up to 50% of customer queries. The customer service landscape is experiencing a monumental shift at the moment as AI becomes more advanced.

AI 98

AI Start-ups Legal Technology 98

Intercom, Inc.

MARCH 29, 2022

The rules and the regulations regarding consent of data sharing, regarding the legality of data holding, have torn up so many of the marketing playbooks out there. I can’t find a clear answer to this on the website or my account page, so I call the customer service number to ask. Your estimated wait time is 17 minutes.

Start-ups 118

Start-ups Sales Innovation NPS 118