Execs In The Know

FEBRUARY 29, 2024

And if customer experience (CX) transformation is your odyssey, it would serve you well to remember that the journey, if not carefully navigated, can be fraught with tunnel-visioned Cyclops, time-eating Lotus Eaters, and the seductive Siren calls of newly hyped technologies. Today, staying “current” and on course can feel overwhelming.

CX Transformation 99

CX Transformation CX VOE AI 99

Execs In The Know

MAY 6, 2022

Where employers are forcing compliance, employees are re-evaluating their choices, and many are making decisions to quit or try something new. Companies and contact centers are asking employees to come back to the office now that most “lockdowns” are over. People are flocking out of the big cities and finding larger homes in more rural areas.

Contact Center 98

Contact Center CX Transformation Compliance NPS 98

SurveySensum

JULY 14, 2020

He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. Becky (Lisson) Roemen – Manager of CX Solutions and Consulting at Avtex Solutions, LLC. Emma Donnelly – Head Of Customer Service at Redrow Homes.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132