Compliance CX Scorecard Voice of the Customer 
ClearAction
APRIL 3, 2015
So, it stands to reason that Human Resources (HR) departments have great potential to influence customer experience (CX). To set the stage, HR should view their role in a customer experience context : who are HR’s customers, and what can HR do to support what external customers expect of the company.
Qualtrics
JANUARY 22, 2019
In each post, we’ll feature highlights from a conversation with a Customer Experience thought leader on creating a world-class customer experience, empowering employees to take action, elevating the voice of the customer and so much more. It’s my third year in the CX space, but I’ve been at AmEx 19 years now.
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