Compliance Manufacturing Mystery Shopping Net Promoter Score 
InteractionMetrics
APRIL 16, 2024
For instance, if you are in manufacturing, your distributors may cite a very different list of competitors than your OEMs do. An example of absolutist thinking is the assumption that one method, like a survey, or one metric, like Net Promoter Score, is sufficient. Also, determine if this varies by customer type.
SurveySensum
JULY 14, 2020
in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. He specializes in CX Strategy, Customer Journey Mapping, CX Program Management, CX Consulting for Insurance, Manufacturing, Retail, Telecom industries. LinkedIn : [link] /. Website : [link].
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