InteractionMetrics

APRIL 16, 2024

For instance, if you are in manufacturing, your distributors may cite a very different list of competitors than your OEMs do. Brand Compliance Score gauges the extent to which your interactions support the pillars of your brand. Also, determine if this varies by customer type.

Customer Experience 52

Customer Experience Mystery Shopping Net Promoter Score AI 52

Callminer

SEPTEMBER 5, 2017

Angela Megasko is CEO and President of Market Viewpoint, LLC , a market research firm specializing in mystery shopping. As the “Jane Bond” of the mystery shopping world, Angela helps clients ‘see their business through their customers’ eyes.’. These can run the business easily upwards of $30 an hour. Angela Megasko.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

SurveySensum

JULY 14, 2020

in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. He specializes in CX Strategy, Customer Journey Mapping, CX Program Management, CX Consulting for Insurance, Manufacturing, Retail, Telecom industries. LinkedIn : [link] /. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132