Remove Compliance Remove Manufacturing Remove Mystery Shopping Remove NPS
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Customer Experience Strategy: Paradigm Shift!

InteractionMetrics

For instance, if you are in manufacturing, your distributors may cite a very different list of competitors than your OEMs do. Brand Compliance Score gauges the extent to which your interactions support the pillars of your brand. Also, determine if this varies by customer type.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. He specializes in CX Strategy, Customer Journey Mapping, CX Program Management, CX Consulting for Insurance, Manufacturing, Retail, Telecom industries. LinkedIn : [link] /. Website : [link].