Why Customer Experience Excellence Requires HR Engagement
ClearAction
APRIL 3, 2015
What is happening with employees is what will be reflected to customers: use #VoE as window to CX realities. Use VoC (voice-of-the-customer) to identify strengths needed among CX team. Employee Engagement in Balanced Scorecards. —@thecxguy. Make sure employees buy into the Why not just the What. —@tcrawford.
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