Fonolo

MAY 23, 2023

Contact center managers know this implicitly. But did you know that hyper-personalization in the contact center is one of the best ways to delight your customers? What is Hyper-Personalization in a Contact Center? Customer service is all about meeting and exceeding customer expectations.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Ameyo Callversations

APRIL 21, 2022

A contact center is a facility where customer service representatives answer customer queries over phone calls, emails, chat, social media, and other channels. This facility may be owned entirely by the organization or (as many companies prefer today) may be outsourced to a contact center operator.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

VOZIQ

MARCH 11, 2024

Integrate predictions at various customer touchpoints to proactively address their needs The frontline staff, including contact center agents, field service professionals, technicians, and service representatives, play a pivotal role in any enterprise as they serve as the initial point of contact with customers.

Contact Center 40

Contact Center ML Predictive Analytics AI 40

DMG Consulting

NOVEMBER 1, 2022

Knowledge management (KM) is an essential enabler for contact center (and enterprise) employees, whether they work virtually or in the office. The pandemic proved that agents and other contact center resources can successfully and productively work remotely when they are equipped with the right tools. But no more.

ML 48

ML Artificial Intelligence Outlook Contact Center 48

VOZIQ

NOVEMBER 14, 2023

Start by integrating data from various systems, including the CRM system, usage logs, customer satisfaction metrics and interactions. In tandem, assess the operations of contact centers and marketing channels. It’s crucial, as it sets the stage for the subsequent actions leading to sustained growth.

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

Intercom, Inc.

MARCH 29, 2022

Now, I can’t cover everything that we define as next-generation in Intercom, but things like dense UI, designing for power users, fast action switching, dark mode, no-code, usage of AI/ML, designing for multiplayer experiences, this is all what your products will look like in the future if they don’t already today.

Start-ups 118

Start-ups Innovation Sales NPS 118