How General Motors is Embedding Customer Experience, with Dave Mingle – CB013
Customer Bliss
JULY 12, 2016
In this role, he is responsible for leading the execution of global customer experience strategies and processes in the U.S., This includes customer and dealer standards, as well as contact centers. Year 1 at GM to Dave was about setting up the strategy: what is customer experience? Canada and Mexico.
Let's personalize your content